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Payment Terms
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Our fees depend on the scope, complexity, timeline, and resources required for each project or retainer. Charges may include strategy, design, development, content creation, campaign management, reporting, consulting, software, hosting, or approved third-party expenses.
Unless otherwise stated in writing, all prices are exclusive of bank charges, transfer fees, gateway fees, taxes, duties, or government levies. Clients are responsible for ensuring that the full invoiced amount is received by us without unauthorized deductions.
We typically accept bank transfer and any other payment method specifically approved in writing for the engagement. Payment instructions are shown on the relevant invoice, quote, or proposal.
If exchange rates, platform charges, or third-party supplier costs change between quote approval and execution, we may need to update the payable amount where those costs are outside our control. Any material pricing change will be communicated before the affected work proceeds.
For one-time projects, we may require an upfront deposit before work starts. Remaining balances may be divided into milestone payments tied to key stages such as discovery, design approval, development, campaign setup, launch, or final handover.
For recurring services such as SEO, social media management, paid ads management, maintenance, or consulting retainers, invoices are generally issued in advance on a monthly or otherwise agreed schedule. Advertising budgets, media spend, stock assets, third-party licenses, and platform charges may require prepayment.
Unless a signed agreement states otherwise, invoices are due within 15 days of the invoice date. We may hold final files, transfers, launch activity, credentials handover, or publication until all due amounts are cleared.
If a client requests substantial scope changes after a quote has been approved, we may issue a revised quotation or additional invoice before continuing. Extra revisions, urgent delivery requests, added pages, new campaign groups, extra creative assets, or new platform integrations may all require updated commercial approval.
Because our services involve time allocation, planning, research, creative work, technical setup, and reserved delivery capacity, payments already applied to completed work, approved milestones, consultation time, or non-cancellable third-party commitments are generally non-refundable.
If a project is cancelled after work has started, we reserve the right to invoice for all work completed up to the cancellation date, together with any external costs, production bookings, or administrative time reasonably incurred in connection with the engagement.
If you need to pause a project, please let us know in writing. We will try to accommodate reasonable pauses, but scheduling may need to be revised. Extended pauses may require a restart fee or a revised quotation if the original assumptions no longer apply.
If campaign budgets or media purchases have already been committed to advertising platforms, publishers, influencers, freelancers, software vendors, or production partners, those third-party costs are normally not recoverable from us even if your internal priorities change after approval.
Late payments can affect delivery timelines, campaign continuity, meeting schedules, and production planning. If an invoice becomes overdue, we may pause work, hold deliverables, suspend campaign management, delay reporting, remove unpublished access, or restrict further requests until the account is brought current.
Where permitted by law or agreed in writing, we may apply reasonable late fees, finance charges, or recovery costs. Clients are also responsible for any collection expenses, additional banking fees, or losses arising from overdue payment handling.
If overdue balances persist, we may terminate the engagement and retain control of incomplete work, unpaid licensed assets, and unpublished deliverables until the outstanding account is fully settled.
Some engagements include third-party spending that is separate from our management fee. This may include advertising budgets, media buying, sponsored placements, domain renewals, hosting charges, software subscriptions, stock assets, API usage, SMS credits, email platform fees, printing, production, or influencer payments.
Unless we expressly agree otherwise in writing, those charges are payable by the client in addition to our service fees. Where we manage a budget on your behalf, you remain responsible for ensuring that sufficient funds are available for campaign continuity and platform compliance.
We are not liable for the separate billing rules, suspensions, credit holds, rejected ads, payment verification issues, or policy decisions imposed by third-party platforms. If an external provider pauses service because of an unpaid client balance, any resulting delay, learning loss, or performance interruption will not be considered our breach.
If you believe an invoice is incorrect, please contact us promptly in writing with the relevant details so we can review the issue in good faith. Undisputed amounts must still be paid by the due date.
Chargebacks or payment reversals should not be used in place of direct communication where work has already been delivered or costs have already been committed. If a chargeback is filed, we may provide supporting documentation such as proposals, approvals, correspondence, scope confirmations, and delivery records.
Questions about invoices, payment arrangements, or billing support may be sent to [email protected] or through our contact page. Continued use of our services means you accept these Payment Terms together with any approved quote, invoice, and service agreement.
These Payment Terms may be updated from time to time to reflect changes in our processes, suppliers, or legal requirements. The latest version published on this page will apply unless a signed written agreement states different payment rules for a specific engagement.
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